For students' unions
Student union chatbot software with a welfare-first safety net.
Answers about what's on. A person for everything that isn't.
Unions carry an unusual mix: club nights and society sign-ups on one page, housing and academic appeals advice on another. Kendri answers the first from your own site, and treats the second with the caution it deserves — routing anything urgent to your staff instead of replying from a web page.
What students actually ask a union
Mostly events and societies, with a steady undercurrent of advice enquiries that need a human.
What's on
Club nights, socials, taster sessions, venue opening hours. The answers follow your events and venue pages as they change, because the crawl runs automatically.
Societies and clubs
How to join, how to start one, what's on offer, where the sign-up lives — answered from your own society pages rather than a stale FAQ document.
Advice service signposting
Housing, money and academic appeals: Kendri explains what the advice service covers and how to reach it, and hands over anything that needs a caseworker.
Elections and representation
Nominations, voting windows, what each role does. Dated notices are read against today's date, so a closed round isn't presented as if it were still open.
Sites beyond your own
A union's answers often live on a parent institution's pages. Approve those domains and Kendri can use them as a secondary source, saying plainly where the answer came from.
What you're being asked but can't answer
Unanswered questions and the topics behind them are collected in the dashboard, so the gaps in your content show up as a list rather than as a feeling.
Grounded in your pages, honest when they run out
Connect your site
Add your domain, verify ownership, and Kendri indexes your public pages. Approved external domains can be added alongside as a secondary source.
Answer from the right passages
Retrieval pulls the passages that relate to the question, and the reply is written from those only. Anything drawn from an approved external site names that source.
Escalate rather than guess
When your content doesn't answer it, the visitor is told, can leave an email, and the question is recorded for your team.
Welfare first, by design
A union chat box is one of the places a student in difficulty will actually type.
Assessed before retrieval
Urgent welfare and safety content is checked before anything is searched, and that check is never skipped for billing, quota or trial reasons.
Straight to your staff
Urgent messages are never answered from page content. They go to the staff you designate, with the student's own wording.
Ordinary venting stays ordinary
A student saying they're tired or stressed gets a warm, human reply and an offer of help — not a safeguarding alert, and not a flat "I don't have information about that".
This is automated and best-efforts only: it may miss a genuine concern or flag an ordinary message, and it is not a substitute for your own safeguarding or emergency procedures.
What it costs
Starter is £49 a month with 500 questions and one connected website. Growth is £149 a month with 2,000 questions and up to five websites — useful when your events, advice and main sites are separate. Scale is priced on your volume. Prices exclude any tax that may apply.
Seven days, no credit card, one website, with the widget on a page you choose.